Terms of Use

Please keep a copy of these Terms for future reference. By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

For questions, contact us sales@pouch4u.co.uk

1. Definitions

• “Conditions” – These Terms and any product-specific conditions.
• “Product” – Any item sold on our website.
• “Product Description” – Details and terms specific to each product.
• “Personal Information” – Details you provide when ordering.
• “We”, “Us”, “Our” – NicPouches.com.
• “You” – The website user or customer.
• “Website” – www.NicPouches.com and any future versions.
• “United Kingdom” – England, Wales, Scotland, and Northern Ireland.

2. Website Access

We may modify, withdraw, or block access to the website at any time. Continued use after changes means you accept the updated Terms.

3. Nicotine Products

Our products are for adult smokers and e-cigarette users aged 18+. Nicotine is addictive and unsuitable for pregnant or breastfeeding women or those in poor health. Use is at your own risk.

4. Orders

Orders are placed online or by phone. A contract is formed when we send a confirmation email. We may refuse orders due to stock issues, payment problems, or suspected fraud. Delivery is complete once products reach your address.

5. Cancellation Rights

You may cancel within 14 days of receiving your order, provided items are unused and unopened. Contact us by email or phone to cancel. Return items at your cost within 14 days for a refund.

6. Product Information

We aim to keep product details accurate, but errors may occur. Prices are confirmed only when your order is accepted. If a pricing error is found, we will cancel and refund the order.

7. Business Use

Products are intended for business use. Our liability for business users is limited to the product’s replacement value.

8. Third‑Party Links

We may link to external sites. We are not responsible for their content or practices.

9. Recommendations

We use cookies to suggest products based on your browsing and purchase history. Prices may change without notice.

10. Personal Information

We collect personal and user data to process orders and improve services. You must provide accurate information and update it when necessary.

11. Age Verification

You must be 18 or older to use our site or purchase products. We may verify your age using third‑party services such as 1account.

12. Intellectual Property

All website content is owned by us or our licensors. You may use it only for personal, non‑commercial purposes.

13. Compliance

You agree to follow all applicable laws when using the website.

14. Liability

We provide the website “as is.” We are not liable for indirect or economic losses. Nothing limits liability for death or injury caused by our negligence.

15–18. Legal Provisions

If any part of these Terms is invalid, the rest remains enforceable. These Terms are governed by English law, and disputes will be handled in English courts.

19. Mystery Boxes & Promotions

Mystery Box purchases are final and non‑refundable. Promotions and giveaways are open only to customers aged 18 or over.

20. Clearance Products

Clearance items are sold as final sale and cannot be returned or exchanged unless faulty.